Privacy Policy

1. Introduction

Welcome to HLT Express ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and delivery solutions.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We may update this Privacy Policy from time to time, and we will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

Personal information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Shipping information (recipient name, address, phone number)
• Tracking numbers and shipment details
• Customer service communications and feedback

2.2 Automatically Collected Information

Information that is automatically collected when you use our services, including:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, click patterns)
• Location information (general location based on IP address)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and service providers
• Payment processors and financial institutions
• Social media platforms (if you connect your account)
• Public databases and government records

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process and deliver your shipments, manage your account, and provide customer support
• Payment Processing: To process payments, manage billing, and prevent fraud
• Communication: To send you updates about your shipments, respond to your inquiries, and provide customer service
• Personalization: To personalize your experience and provide customized content and recommendations
• Analytics: To analyze website usage, improve our services, and develop new features
• Security: To protect our services, detect fraud, and ensure security
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional materials and marketing communications (with your consent)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Shipping carriers and delivery partners
• Customer service providers
• Analytics and data processing services
• Cloud storage and hosting providers

4.2 Business Partners

Business partners with whom we collaborate to provide services, including:

• E-commerce platforms and marketplace integrations
• Technology partners and software vendors
• Marketing and advertising partners

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory inquiries
• Law enforcement investigations
• Protection of rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with third parties when you have provided your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our services. Cookies are small text files that are placed on your device when you visit our website.

We use cookies for various purposes, including:

• Essential cookies: Required for the website to function properly
• Performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Remember your preferences and personalize your experience
• Targeting cookies: Used to deliver relevant advertising and measure campaign effectiveness

You can control which cookies we use through our Cookie Settings. You can also manage cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We consider various factors when determining retention periods, including:

• The nature and sensitivity of the information
• The purpose for which we collected the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

8.1 Access and Portability

You have the right to access and receive a copy of your personal information that we hold about you.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

8.4 Objection and Restriction

You have the right to object to certain processing activities and request restriction of processing.

8.5 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by clicking the unsubscribe link in our emails or contacting us directly.

8.6 Cookie Preferences

You can manage your cookie preferences through our Cookie Settings.

9. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected through our services.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

13. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal information
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last updated" date
• Sending you an email notification (if we have your email address)
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Data Protection Officer

If you are located in the EEA and have questions or concerns about our data processing activities, you can contact our Data Protection Officer: