Terms of Service

1. Introduction

Welcome to HLT Express ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and delivery solutions provided by HLT Express. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services. We may update these Terms from time to time, and your continued use of our services after such changes constitutes acceptance of the updated Terms.

2. Acceptance of Terms

By accessing our website at hlt-express.com or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

You must be at least 18 years old or have the consent of a parent or guardian to use our services.

3. Services Description

HLT Express provides logistics and delivery services including:

• Domestic and international shipping and delivery services
• Express and standard delivery options
• Package tracking and shipment management
• Business shipping solutions and bulk delivery
• Cross-border shipping and customs clearance assistance
• E-commerce fulfillment and last-mile delivery services

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

4. User Accounts

To access certain features of our services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Shipping and Delivery Terms

5.1 Delivery Times

Estimated delivery times are provided as approximations and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to:

• Weather conditions
• Customs clearance delays
• Address errors or incomplete information
• Force majeure events
• Recipient unavailability

5.2 Prohibited Items

You agree not to ship any prohibited items, including but not limited to:

• Hazardous materials, explosives, or flammable substances
• Illegal drugs or controlled substances
• Weapons, firearms, or ammunition
• Perishable goods without proper packaging
• Cash, currency, or negotiable instruments
• Counterfeit or stolen goods
• Items prohibited by local, state, or federal law

5.3 Packaging and Labeling

You are responsible for properly packaging and labeling all shipments. Packages must be:

• Securely packaged to prevent damage during transit
• Properly labeled with accurate recipient information
• Compliant with all applicable shipping regulations

6. Payment Terms

Payment for our services must be made in accordance with the pricing and payment terms specified at the time of shipment. We accept payment by credit card, debit card, and approved business accounts.

You agree to pay all fees and charges associated with your use of our services, including:

• Shipping and delivery fees
• Additional services (insurance, signature confirmation, etc.)
• Customs duties and taxes (where applicable)
• Return shipping fees

All prices are subject to change without notice. We reserve the right to refuse or cancel any shipment at any time.

7. Limitation of Liability

To the maximum extent permitted by law, HLT Express shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Loss of business opportunities
• Damage to reputation
• Delays in delivery (beyond our stated service commitments)

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific shipment in question.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

8. Insurance and Claims

Our standard shipping services include limited liability coverage. Additional insurance may be purchased for higher value shipments. Claims for lost or damaged items must be filed within 30 days of the delivery date (or expected delivery date for lost items).

To file a claim, you must:

• Provide proof of value (invoice, receipt, etc.)
• Provide photographic evidence of damage (if applicable)
• Submit a completed claim form with all required documentation
• Allow us reasonable time to investigate the claim

We reserve the right to deny claims that do not meet our requirements or are fraudulent in nature.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of HLT Express or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent.

10. User Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any viruses, malware, or harmful code
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our services
• Use automated systems to access our services without permission

11. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

12. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Any other reason we deem necessary

Upon termination, your right to use our services will immediately cease, and we may delete your account and related data.

13. Dispute Resolution

Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

You agree to waive your right to a jury trial and to participate in class action lawsuits. The arbitration shall take place in the jurisdiction where our principal place of business is located.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which HLT Express operates, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new "Last updated" date.

Your continued use of our services after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our services.

16. Contact Information

If you have any questions about these Terms, please contact us: